Our returns policy lasts 14 days. Within 14 days of purchase, we will gladly exchange your item. No cash refunds. If 14 days have passed since your purchase, we can’t offer you a exchange.
To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging.
Final Sale / Non-returnable items:
- Perishable goods such as food and flowers
- Earrings and stretch bracelets
- Crystals
- Gift cards
- Some health and personal care items
- ALL DISCOUNTED SALE AND CLEARANCE ITEMS ARE FINAL SALE
To complete your exchange, we require a receipt or proof of purchase.
ALL SALES FINAL & NON-REFUNDABLE ON CLASSES, EVENTS AND INDIVIDUAL APPOINTMENTS (SUCH AS A READINGS & HOLISTIC HEALTH CARE).
*We will try to work with you with rescheduling if you notify us at least 48 hours prior to cancelation; depending on the event
*No shows will not be offered to reschedule
Online Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Shipping returns
To return your product, you should mail your product to:
The Zen Shop
308 Stevenson Rd. N.
Oshawa, ON
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us by email or call for questions related to refunds and returns.
