The Zen Shop values and respects the privacy of its customers and visitors. The purpose of this Privacy Policy page is to provide you with information about how The Zen Shop collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.
Information We Collect
Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.
Payment information. When you make a purchase our payment processor collects your payment information; including information from your credit or debit card, and authentication information, such as your signature.
Returns information. When you return a product to our store or request an exchange, you may be asked to provide your name, address, phone number and show information that identifies you, such as your driver’s licence. We collect this information to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.
Demographic information. We may collect information about products or services you like, reviews you submit, or where you live and shop. We might also collect information like your age or gender.
Registration information. If you register on our websites or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation.
Other information. We may collect any of the information or content that you provide through our websites, mobile applications, or online forums. If you use our websites, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit and look at what website you visited from.
How Information is Collected
We collect information directly from you. The following are a few examples of when we collect information from you:
- During website registration
- In connection with an online or in-store purchase or visit
- If you upload or share a photo or other digital content through our website, applications, or via social media interactions on third party websites like Facebook or Twitter.
- If you participate in a sweepstakes, contest, promotion, program, service or class
- If you return a product
- If you request we send you an electronic copy of your in-store receipt
- If you apply or inquire about employment
We collect information from other sources. We may collect information about you from a friend. For example, if your friend purchases something from us to send to you or if your friend provides your information through one of our refer-a-friend type features. If you use one of these features, please ensure that you only submit email addresses of individuals who would be interested in receiving the communication, and who has authorized you to share their email address.
How We Use Information
We use the information we collect for our business purposes, including:
To respond to your questions and requests. Examples include:
- Fulfilling orders, ensuring proper delivery or providing services
- Administering your participation in a contest or other promotion or sending you prizes you might have won
- Processing a return
- Responding to a product or service review
To improve our products and services. We may use your information to make website or product and service improvements.
For our marketing purposes. We may use information to deliver you marketing communications (including online ads) based on your interests. You have the option to opt-out of email advertising.
To communicate with you about your account or our relationship. We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our website or issues/updates about your orders.
For social media. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and mobile applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and mobile applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.
For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.
Information Sharing
WE DO NOT SHARE YOUR INFORMATION WITH ANY THIRD PARTIES.
Except:
Delivery service providers who ship and deliver your online orders
Payment processing providers to pay for your purchase
Email providers to send email and communications
OR
If we think we have to in order to comply with the law. For example, we and our Canadian, US and foreign affiliates and service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws
To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation.
At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
Your Privacy Preferences
You can change your preferences to not receive marketing communications from us by opting out/unsubscribing or emailing us. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or information.
Access to Personal Information
You may access, update or correct inaccuracies in your personal information in our records by signing into your account as registered user or contacting us.
Our Sites and Children
Our website is not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email us.
Security
When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.
We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.
Links
Our website may contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.
